SET ABC

SET ABC

Welcome to SET Hotel.Residence by Teufelhof Basel 

 

Adapters / chargers

Left them at home? Just ask our ambassadors. We have a selection of chargers and adaptors here at the Reception in Teufelhof.

Arrival at the hotel after 22h

For security reasons we shut the entrance door at 22h. If you arrive at the hotel afterwards, please ring the bell next to the entrance gates from the Teufelhof (Leonhardsgraben 47-49). Our night porter will be happy to open the entrance gates for you.

Ambassadors

If you have any questions, suggestions or requests you can get in touch with our ambassador team at any time on the number 061 261 10 10. We will be happy to deal with your request.

Chemist/doctor

Our ambassador will be happy to assist you.

Baby monitor

Do you need a baby monitor? We will be happy to provide you with one free-of-charge.

Baselcard

Not yet made any plans for during your stay with us at the SET? As well as free use of public transport or free surfing using guest Wi-Fi, you can also explore the whole city for reduced prices with the BaselCard given to you at check in! 50% discount on admission to the Basel museums, Basel Zoo, Basel Theatre and much more. Experience it for yourself!

Bed linen

Bed linen can be changed daily on request. If you require additional duvets, please get in touch with our ambassadors.

Business center

Fax, scanning and photocopying services are available at Reception. Please contact our Reception team.

Library

Is your e-reader out of battery? You’ll find books and today’s newspapers in the lobby. Offline and with no battery.

Ironing board

We are happy to bring an iron and ironing board to your room for you. Please contact our Ambassadors.

Cook it yourself

A range of herbs and spices is available for you at our Counting Sheep. Do you need other cooking utensils? Please don’t hesitate to contact us. We’ll be happy to help.

Check-out

We kindly request that you check out by 12 noon at the latest on your day of departure. If you would like to stay longer in Basel, you can store your luggage with our ambassadors.

Computer/ printer

We are happy to provide our laptop in the hotel lobby of the Teufelhof free-of-charge for guest use. You can use it to access the internet or print files.

Concierge

Are you looking for something really special? A helicopter flight over Basel for example, or perhaps just flowers for your room? We are happy to help you with any enquiries about your stay. Contact our ambassadors in the lobby. If it’s something really quirky, we also work together with Savoir Faire’s private concierge services.

Counting Sheep

Our Bar is open Monday to Sunday from 8am till 10pm.

Bar Menu

Cash point

The nearest cash point is at Credit Suisse, 150 metres from the hotel.

Breakfast to grab

Monday to Friday 7am to 10.30am
Saturday and Sunday 7am to 11.30am

Fitness

Our gym is available for you to use free-of-charge 24/7. You can access it using your room key.

Garden

Would you like to escape the hustle and bustle of everyday life? Our rear courtyard and garden is available 24/7 for you to relax in.

Gastronomy

Discover the gastronomic diversity of the Wyniger Group and reserve your table now: www.wyniger.com.

Luggage service

We are happy to help you with your luggage - please contact our ambassadors.

Pillow menu

On your bed you’ll find a firm hollowfibre pillow (anti-allergy) and a soft feather pillow with down. We also have a selection of different pillows (bolsters, neck support pillows and side sleeper pillows). Please ask at Reception.

Pets

Do you need a bowl or a dog bed? Please contact us - we’ll be happy to help.

Towels

Your room is cleaned every day and provided with fresh towels. If you don’t need fresh towels, please hang up your towels. We will only change towels which are on the floor

Heating/air conditioning

The heating and air conditioning can be individually adjusted. If you have any questions please don’t hesitate to contact us on 4444.

Toiletries

Have you forgotten anything? A selection of toiletries is available from us (toothbrushes, razors etc.) Please don’t hesitate to contact Reception if you have left anything at home.

Sewing service

We are happy to accept small sewing job orders.

Mobility

Discover Basel with our bikes, our EGO Movement e-bikes or our smart EQ powered by Kestenholz.

Nespresso Machine

Free use of the Nespresso machine.

Public transport

You will also be given a Mobility ticket for the duration of your stay. 

Smoking

We are a non-smoking hotel. Smoking is forbidden throughout the entire hotel. The garden is the only place where smoking is permitted. If you are smoking inside, we will charge a special cleaning fee of CHF 500.00

Umbrellas

“It never rains in Basel”! However if it does rain, ask our ambassadors for one of our umbrellas.

Assembly point

In the event of an evacuation, the assembly point is on the summer terrace (in front of the hotel, under the shade sail).

Seminars

Are you visiting our hotel for an event? The seminar rooms Heaven, Angel I and Angel II are located on the ground floor; the Eich room is on the top floor.

Shoe cleaning machine

Please ask the ambassador for the machine. 

Taxis

We are happy to order a taxi for you on request. The taxi can be paid for in cash or with a credit card. The cost of a journey to the station is approx CHF 20 and takes around 10 minutes.

A journey to the airport costs approx CHF 50 and takes around 15-20 minutes.

Telephone

To call another room, dial 2 and then the three digit room number. To make external calls, press 0 and then the desired number.

TV

The current TV-programm is on your right bedside table.

Valet Parking Service

Enjoy the comfort of our valet parking for CHF 35.00 per day. Just drive up and we’ll take care of the rest. Do you need your car? Call us on 061 261 10 10 and in 15-20 minutes your car will be all ready for you in front of our entrance.

Water

The SET water in your room is provided for you free-of-charge.

Laundry

You have the option of having your laundry washed and/or ironed by us for you. You’ll find a laundry list in your wardrobe. Ironing can be done within an hour and we can carry out dry cleaning within 12 hours. Please contact Reception.

Wake-up service

We are happy to give you a telephone wake-up call by agreement. Please tell our ambassadors what time you would like to be woken up.

Wi-Fi

We are pleased to provide you with free Wi-Fi. 

falstaff wine shop

falstaff wine shop is always open and accessible via Reception at the Teufelhof. We would be happy to assist you in your wine selection.

Payment methods

MasterCard, Visa, American Express, Diners, Maestro, Maestro CH, Rekacard, invoice or cash in CHF or €.

Room cleaning

Room cleaning:  Unless you have chosen not to have the daily room cleaning, your room will be cleaned by 3pm. Simply hang the "please make up my room" sign on your doors! Would you prefer not to be disturbed? Then simply hang up the "please do not disturb" sign.

Please note that if the “Please do not disturb" sign is on your door until 3pm, then your room will not be cleaned.

Room service

Would you like to stay in for a change but not have to cook? It can be arranged! Treat yourself and enjoy a meal from the Teufelhof restaurant in the comfort of your own room. Drinks can be ordered around the clock and food until 9.45pm to be brought to your room. For room service there is an additional charge of CHF 5. per order. Please find the menu here: https://guest.sethotelbasel.com/en/

 If you have any other questions or concerns, please do not hesitate to contact our ambassadors.